Here are some more tips for getting better technical support. 1. Learn the automated messaging system. – This wont speed up your first call, but if you happen to call back for support, you will know the proper channels to get that help. Hitting random buttons may expidite you to a representative, however you may [...]

Ive been working in the technical support industry for about 6 months, supporting cable tv (analog, digital, hdtv), cable internet, and voip. I have compiled a small list of tips that will make your next technical support experience so much easier. 1. Have your account information, and identification ready. Why? Every company I have called [...]